For all repairs please contact AlkaViva at or on 02 9000 1998 to receive an RMA number. They will assess and advise an RMA number if shipment to our Service Centre is required.

Once you have your RMA number;

  1. Please fill in the Repair Form below which will be sent straight to our repair centre.
  2. Download and refer to the RMA Instructions for shipping address and repair details.

Any other questions feel free to email

Repair and Service Instructions